Cooling Off Period

Cooling Off Policy

Have you purchased online training from us and realized that you cannot complete the exercises?

MCSI offers a twenty-four (24) hour cooling-off period. If within 24-hours of a purchase, you realize that you cannot complete the training, for any reason, then email us and you will receive a full refund. No questions asked.

Refund Email: [email protected]

After the cool-off period, you are no longer eligible for a refund.

Common Misunderstanding

Some of you purchase our online training without trying the MCSI Method™ first. Only after the purchase, do you realize that we do not provide walkthroughs, videos, slides or any other learning materials.

Before proceeding with a purchase, please make sure of completing the following steps:

Step 1 - Watch an an introduction to the MCSI Method™

When you register on our Online Learning Platform, you will go through an on-boarding process that encourages you to watch the following video. If you have skipped this step, or cannot remember the video, then watch it again.

Step 2 - Try the MCSI Method™

We provide 100+ hours of free training for you to try our method. Register an account at the following URL and complete at least three (3) exercises:

Confirm that you understand the value of practical exercises and the mentoring provided by our instructors.

Step 3 - Start with a lost-cost product

Before spending thousands of dollars, try a low-cost product:


We'll respond within 24 hours

Visit our Frequently Asked Questions (FAQ) page for answers to the most common questions we receive.